Claim online
Log into Your Paws account and click the Your Claims tab to complete a claims form. Or give our claims team a call on 0345 646 2040.
Once submitted, we’ll send a form to your vet for them to complete. They'll attach your pet’s medical history and invoices to support your claim.
When we’ve received all the information and documents needed, we’ll aim to assess your claim within 5 working days. If anything is missing, we’ll let you know.
If your vet is happy to do this, our claims team will take care of the rest.
Access free and unlimited 24/7 vet careline
Frequently Asked Questions
Making a claim is simple, and you can do this by visiting your Your Paws account or by giving us a call on 0345 646 2040.
However, if your policy started before 14th May 2024 or renewed before 13th June 2024, please download and complete the relevant claim form below. Alternatively, you can contact our claims handler on 0330 134 8115 who will be able to assist you with your claim.
Claim for a new condition: New Claim Form
Claim for an ongoing condition: Continuation Claim Form
We don’t provide cover for any pre-existing conditions. You’re unable to claim for any illnesses that first occurred or showed symptoms within the first 14 days, or any accidents or injuries which occurred within the first 2 days of the cover start date of your policy.
Depending on what you opted for when you purchased your policy, you will need to pay any excess fees and bill share (co-payment) fees.
For ongoing conditions, you will only be asked to pay your excess fee once per policy year for that condition, the bill share (co-payment) fees are applicable on every claim.
