Enjoy Free & Unlimited
24/7 Vet Help!

FirstVet is an online vet help service in the UK that is free and unlimited to Insure Your Paws policyholders.

In your video call with your FirstVet vet, you will receive advice, simple treatment recommendations or a referral to a nearby veterinary clinic for more serious issues. FirstVet can help you and your pet prevent needless journeys to the vet and leaving the house during Covid-19.

Whether you are looking for advice over the phone or need to video call an experienced vet, FirstVet will be there for you and your furry friends!

Frequently Asked Questions

• How do I use FirstVet?

  FirstVet is very easy to use, there are only three steps!

  1. Download the app and register your pets using the same email and phone number added to your policy.

   

  Once you have signed up, the app will ask you to fill out your policy details to obtain this great free online vet service.

  2. Answer questions about your pet's symptoms.

  3. Video call your vet.

• Can an online vet prescribe medication?

  FirstVet cannot provide prescriptions for medication or prescription renewals. If your pet is in need of a prescription, FirstVet can refer you and your furry friend to a local veterinarian clinic.

• Can I ask a vet a question for free?

  Great news, yes, it is free and unlimited for Insure Your Paws’s policy holders. This means our customers can receive online pet help 24/7, 365 days a year, whenever it suits you!